We keep you in the loop at every stage—no guesswork, no surprises. You’ll receive product blueprints before we begin production, along with real-time updates and photos as your piece comes to life. What you see is what we build. And you’ll see it every step of the way.

Yes. You’re paying for materials and craftsmanship, not brand markups, middlemen, or marketing budgets. We work directly with vetted manufacturers and price based on real production—not hype. That’s how we make high-end, custom furniture accessible without compromising quality.

We send updates at every key milestone—order placed, materials sourced, design finalized, build in progress, and shipping. As part of our transparency promise you’ll also receive photos and blueprints of your piece as it’s being made.

If it arrives damaged, we’ll make it right—either with a repair, replacement, or refund depending on the situation. If it’s a matter of taste, reach out—we’ll do our best to work with you. Our goal is to ensure that what you receive matches what you expected.

We're always working to provide you the best price available, but sometimes the materials or construction in the reference piece are unusually expensive—even if it doesn’t look like it. Fluctuations in materials and/or labor costs can also influence your quoted price. Due to these factors a higher quote today could be more affordable next month and vice-versa.